RandyRun News & FAQ » moneybookers http://blog.randyrun.com News and FAQ from RandyRun.com Tue, 07 Feb 2012 23:00:00 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 I paid for my order with Moneybookers but the status is set to “unconfirmed”. Why is it not changed to “processing”? http://blog.randyrun.com/i-paid-for-my-order-with-moneybookers-but-the-status-is-set-to-%e2%80%9cunconfirmed%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/ http://blog.randyrun.com/i-paid-for-my-order-with-moneybookers-but-the-status-is-set-to-%e2%80%9cunconfirmed%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/#comments Fri, 23 Jan 2009 10:54:40 +0000 RandyRun http://blog.randyrun.com/?p=180 In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com so we can check our account and change your order status to “processing” when the payment has arrived.

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