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I made a mistake with my character’s name or account information, how can I correct this?

No problem, please contact support@randyrun.com and we will fix this for you.

What happens if I am online when you log in to trade the gold with your supplier for delivery on my account?

You will be logged off from the server for the time of the trade. The gold trade takes approximately 30 minutes and we will send an e-mail as soon as we’re done, so please stay offline until you see this e-mail.

Unfortunately, we cannot warn you in advance, because we have to log in as soon as the supplier has your gold ready for trade. This can happen at any moment during the day.

I made an order for WoW gold and selected delivery on my account. Now there is a new character on my account but it does not have any gold, is this normal?

Yes, it’s normal.  Don’t worry, when your order is set to processing, our program will check the account information by logging in and making a new character on your account. When that’s done, we wait for one of our suppliers to contact us for the trade. So as soon as one of our suppliers has enough gold on your server, we log in with this new character and trade the gold with him. This is normally done within a few hours and we will send an e-mail once the gold is delivered.

Can I lose my account for buying gold?

No, you will never be banned for having bought gold. Only our gold farmers and the characters used to deliver gold run this risk.