My “Face2Face” delivery is taking longer than it should. What’s the problem?
Thanks to a widely developed, flexible supplier network and a technically advanced, highly sufficient agent system, we can can avoid deficiencies in a most excellent manner, and have delays under control. If something still goes wrong in spite of it all, then the following actions should be taken:
1. Please check the name of your gaming character, which you provided upon placement of your order. Also check to see if the server and faction are correct! Maybe there is a typo or you clicked wrong? That’s not a problem! Please contact our support and provide them with the correct data. We will adjust the order accordingly. Mistakes of this kind are the most common reason for delays in gold deliveries.
2. Our supplier didn’t catch you while you were online. You would be expediting the order by being online more often with your char. Also try to avoid being AFK. You don’t have to wait on the gold; you can keep playing normally (maybe not complex raids where you’re needed any second). Our supplier is automatically informed every time you come online. Then you’ll be whispered by him immediately, (you might want to deactivate SpamMeNot!) as well as invited to form a group and go to the pick-up site. If this is too much trouble for you, we recommend you have your next order delivered via the convenient and secure “Trusted Trade” method (Delivery onto your account).
3. Should the preceding steps provide no help to you, we can only ask you to be a little patient with us! Our suppliers don’t have enough gold stocks on your server at this time. On certain servers, there is an occasional delivery delay, since the gold cannot be farmed undisturbed for various reasons. It’s also possible that the demand for gold at that server is so low that our suppliers don’t have enough stocks there, and thus need longer to farm the gold. Another possibility is a sharp rise in demand that burned through all the stocks. We ask for your understanding for the delays!
If the gold delivery cannot take place in the time frame we guarantee, you, of course, have a right to cancel your order and get the full price refunded.