1. Please check the name of your gaming character, which you provided upon placement of your order.  Also check to see if the server and faction are correct!  Maybe there is a typo or you clicked wrong?  That’s not a problem!  Please contact our support and provide them with the correct data.  We will adjust the order accordingly.  Mistakes of this kind are the most common reason for delays in gold deliveries.

2. Our supplier didn’t catch you while you were online.  You would be expediting the order by being online more often with your char.  Also try to avoid being AFK.  You don’t have to wait on the gold; you can keep playing normally (maybe not complex raids where you’re needed any second).  Our supplier is automatically informed every time you come online.  Then you’ll be whispered by him immediately, (you might want to deactivate SpamMeNot!) as well as invited to form a group and go to the pick-up site.  If this is too much trouble for you, we recommend you have your next order delivered via the convenient and secure “Trusted Trade” method (Delivery onto your account).

3.  Should the preceding steps provide no help to you, we can only ask you to be a little patient with us!  Our suppliers don’t have enough gold stocks on your server at this time.  On certain servers, there is an occasional delivery delay, since the gold cannot be farmed undisturbed for various reasons.  It’s also possible that the demand for gold at that server is so low that our suppliers don’t have enough stocks there, and thus need longer to farm the gold.  Another possibility is a sharp rise in demand that burned through all the stocks.  We ask for your understanding for the delays!

If the gold delivery cannot take place in the time frame we guarantee, you, of course, have a right to cancel your order and get the full price refunded.

Sellers cooperating with RandyRun will never under any circumstances require you to return gold that was delivered!  Should a supposed seller ever try to convince you for any reason to return the gold, even for a short while, you can be sure that you have a fraud attempt on your hands.  Upon closer inspection you might even notice that the supposed seller’s name has changed by a single letter.

NEVER UNDER ANY CIRCUMSTANCES RETURN GOLD TO ALLEGED SELLERS! We would like to point out that we will not be held responsible for the loss of gold via above mentioned fraud attempts.

This can happen with larger orders since one seller cannot have all the necessary gold on each and every server.  The rest of the gold will be delivered by a second and/or third seller.  The advantage with RandyRun is that we do not rely on a small number of sellers to deliver our gold, but rather have a large number of sellers who can each deliver a part of the gold.  We’ll make sure that you get your gold as quickly as possible.

You will receive an e-mail automatically with each and every partial delivery, and another email as soon as the order is complete.  Should an order take significantly longer than expected, we recommend contacting our support.

Unfortunately, we cannot warn you in advance, because we have to log in as soon as the supplier has your gold ready for trade. This can happen at any moment during the day.

Sending ingame mails with gold between characters on the same account, on the other hand, is perfectly safe. With the delivery on your account method, we send the gold from our new character to your main character by ingame mail after we’ve traded it with our supplier. This mail will not be deleted or scanned by Blizzard.