RandyRun News & FAQ » FAQ:Payment methods: http://blog.randyrun.com News and FAQ from RandyRun.com Tue, 07 Feb 2012 23:00:00 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Why do I need to enter a password when paying by credit card? What’s “Verified by Visa” or “MasterCard SecureCode”? http://blog.randyrun.com/why-do-i-need-to-enter-a-password-when-paying-by-credit-card-whats-verified-by-visa-or-mastercard-securecode/ http://blog.randyrun.com/why-do-i-need-to-enter-a-password-when-paying-by-credit-card-whats-verified-by-visa-or-mastercard-securecode/#comments Tue, 19 Jul 2011 10:49:45 +0000 RandyRun http://blog.randyrun.com/?p=499 Unfortunately, your credit card is protected by 3-D Secure. Contact your credit card company to receive your password. (Also, see: http://en.wikipedia.org/wiki/3-D_Secure.)

]]> http://blog.randyrun.com/why-do-i-need-to-enter-a-password-when-paying-by-credit-card-whats-verified-by-visa-or-mastercard-securecode/feed/ 0 How long does it take for a bank transfer to get to RandyRun? http://blog.randyrun.com/how-long-does-it-take-for-a-bank-transfer-to-get-to-randyrun/ http://blog.randyrun.com/how-long-does-it-take-for-a-bank-transfer-to-get-to-randyrun/#comments Mon, 09 Aug 2010 18:21:29 +0000 RandyRun http://blog.randyrun.com/?p=454 Normally, if it’s a transfer happening within the country, it will take 1-2 business days.  Foreign transfers usually take longer, on average between 3-4 business days.  Please note that many banks are closed on weekends and holidays, and therefore do not make any transactions.

]]> http://blog.randyrun.com/how-long-does-it-take-for-a-bank-transfer-to-get-to-randyrun/feed/ 0 Why can’t I use the PayPal direct debit method? http://blog.randyrun.com/why-cant-i-use-the-paypal-direct-debit-method/ http://blog.randyrun.com/why-cant-i-use-the-paypal-direct-debit-method/#comments Wed, 25 Feb 2009 15:32:43 +0000 RandyRun http://blog.randyrun.com/?p=247 There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

  1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
  2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
  3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
  4. There might be irregularities in the past which occured using the direct debit method:
  • Your bank account data stored in PayPal are not correct and therefore PayPal received a debit from your bank account.
  • Your PayPal account has a negative credit balance.

Please contact PayPal to solve the problem.

]]> http://blog.randyrun.com/why-cant-i-use-the-paypal-direct-debit-method/feed/ 0 I paid for my order with PayPal but the status is set to “open”. Why is it not changed to “processing”? http://blog.randyrun.com/i-paid-for-my-order-with-paypal-but-the-status-is-set-to-%e2%80%9copen%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/ http://blog.randyrun.com/i-paid-for-my-order-with-paypal-but-the-status-is-set-to-%e2%80%9copen%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/#comments Fri, 23 Jan 2009 10:55:25 +0000 RandyRun http://blog.randyrun.com/?p=183 Sometimes PayPal blocks a payment for several days which means it’s not transferred to our account yet. In the transaction details on your PayPal account you can read a message whichs shows when the payment is expected to arrive. This usually takes about a week.

If you don’t want to wait that long, you can make a new order with different payment method and we will refund the PayPal payment once it arrives on our account.

]]> http://blog.randyrun.com/i-paid-for-my-order-with-paypal-but-the-status-is-set-to-%e2%80%9copen%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/feed/ 0 I paid for my order with Moneybookers but the status is set to “unconfirmed”. Why is it not changed to “processing”? http://blog.randyrun.com/i-paid-for-my-order-with-moneybookers-but-the-status-is-set-to-%e2%80%9cunconfirmed%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/ http://blog.randyrun.com/i-paid-for-my-order-with-moneybookers-but-the-status-is-set-to-%e2%80%9cunconfirmed%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/#comments Fri, 23 Jan 2009 10:54:40 +0000 RandyRun http://blog.randyrun.com/?p=180 In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com so we can check our account and change your order status to “processing” when the payment has arrived.

]]> http://blog.randyrun.com/i-paid-for-my-order-with-moneybookers-but-the-status-is-set-to-%e2%80%9cunconfirmed%e2%80%9d-why-is-it-not-changed-to-%e2%80%9cprocessing%e2%80%9d/feed/ 0 How long does it take for a bank transfer payment to arrive? http://blog.randyrun.com/how-long-does-it-take-for-a-bank-transfer-payment-to-arrive/ http://blog.randyrun.com/how-long-does-it-take-for-a-bank-transfer-payment-to-arrive/#comments Fri, 23 Jan 2009 10:50:37 +0000 RandyRun http://blog.randyrun.com/?p=154 When your bank account is registered in the same country as ours, it should only take 1 or 2 workdays. International payments can take longer, usually 3-4 workdays. Please note that many banks do not transfer payments during the weekend.

If you have successfully paid for a previous order with bank transfer, you can send us a screenshot as proof of payment to receive your new order more quickly.

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