RandyRun News & FAQ

Unfortunately, your credit card is protected by 3-D Secure. Contact your credit card company to receive your password. (Also, see: http://en.wikipedia.org/wiki/3-D_Secure.)

Normally, if it’s a transfer happening within the country, it will take 1-2 business days.  Foreign transfers usually take longer, on average between 3-4 business days.  Please note that many banks are closed on weekends and holidays, and therefore do not make any transactions.

There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
4. There might be irregularities in the past which occured using the direct debit method:

• Your bank account

… Continue Reading

Sometimes PayPal blocks a payment for several days which means it’s not transferred to our account yet. In the transaction details on your PayPal account you can read a message whichs shows when the payment is expected to arrive. This usually takes about a week.

If you don’t want to wait that long, you can make a new order with different payment method and we will refund the PayPal payment once it arrives on our account.

In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com … Continue Reading

When your bank account is registered in the same country as ours, it should only take 1 or 2 workdays. International payments can take longer, usually 3-4 workdays. Please note that many banks do not transfer payments during the weekend.

If you have successfully paid for a previous order with bank transfer, you can send us a screenshot as proof of payment to receive your new order more quickly.