RandyRun News & FAQ

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and sent as photos via e-mail attachments. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher.  Our sellers are absolutely reliable, and in the unlikely case of an invalid key due to technical problems, you will see that immediately while typing in the code.  In … Continue Reading

No problem – we’ll fix that immediately!  Most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell, this cannot be avoided 100% of the time, and happens only rare cases!  Send us a screenshot of the error message and your order number, and we’ll take care of the problem for you.  Even in cases where the error is caused by the merchant,  (A misprint can’t be avoided 100% of the time) we will make sure you get a functioning replacement – immediately.

For our own security and for the security of the customers, some orders are checked more thoroughly before we send the image file to prevent any cases of fraud.  Regrettably, there have been a lot of fraudulent activities in recent days with stolen address and credit card information, making these kinds of checks necessary.  Please contact support@randyrun.com so we can speed up this process for you.